1. How do I reserve a cleaning?

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From our website www.xquisitem8ds.com > Reserve or call us at 305.395.5047 and one of our associates will be happy to assist you.

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2. Are Xquisite M8d cleaners trustworthy?

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Absolutely!  All our staff members pass thorough background checks and employment training to ensure quality of work meets our high standards.

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3. Do I need to be home during cleaning service?

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While is it isn't necessary to be home during service, we recommend your attendance for the initial cleaning.  We want to ensure we are exceeding your expectations. 

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4. Do you provide supplies?

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Yes, we bring EPA approved cleaning agents, and one time use cloths to prevent cross-contamination with each assignment.  All our products are non-toxic.  For stubborn stains and possible mold buildup within grout, we will consult the client on remediation solutions.

 

6. What is your Cancellation & Rescheduling policy?

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Cancellation Policy?

• More than 24 hours: Full refund

• Less than 24 hours: $50 fee

• Day-of cancellation: 50% charge

 

Rescheduling Policy?

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Yes! If you notify us 24 hours in advance, we’ll reschedule at no extra cost.

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7. When do I get billed for service?

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Upon a confirmed reservation, a deposit of 50% is processed and the balance when the service is completed.  

 

8. How do we reach Customer Service Associates?

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• Monday – Saturday: 8 AM – 4 PM

• Sunday: Closed

• Holiday hours may be limited, but we are always accessible by email, services@xquisitem8ds.com